Browser Issues

Some issues that you encounter with your website or account can be solved by changing your browser settings, refreshing the page, or clearing the browser cache and cookies.

Note: We recommend that you use either Firefox or Chrome for optimal performance with your website.

Force Refresh

A force refresh or reload will cause the browser to re-check with the web server to make sure it has the latest copy of the web page you are viewing. Here are keyboard shortcuts for force refreshing your browser:

  • Windows: Ctrl + F5
  • Mac/Apple: Apple + R or Cmd + R
  • Linux: F5

Clear Your Cache and Cookies

Each time you access a web page, your web browser stores a temporary copy of the files needed to display the web page to you. Those temporary files are called the browser cache. If your cache is not updating properly or if it’s stuck, you could be viewing an older version of some of the supporting files that run your website.

If you are experiencing problems displaying website pages, clearing the browser cache is a good first step to try to resolve the issue. If that doesn’t help, you should also try clearing the browser cookies. Instructions for clearing cache and cookies are different for each browser and version.

Note: It is also possible for your Internet Service Provider to create a cache at the network level. This means that instead of viewing our web servers for some files, the ISP has created a cache to store files on their network to try to reduce bandwidth costs and also to make loading some web pages faster. If a network-side cache is causing you trouble, you most likely just need to wait for it to clear out on its own.

More Troubleshooting

If you are still having trouble, here are a few more things you can try: